Q: Are you a manufacturer, and where is your factory located?
A: Yes, we are silver jewelry manufacturer, wholesaler, and exporter. All our products are manufactured in our own factory and other factories with high-quality standards in Turkey and China.
Q: Can I order retail from your website?
A: No, we only accept wholesale orders. We do not sell retail from our website.
Q: What is the minimum order quantity (MOQ)?
A: The minimum order quantity is 24 pieces for every single product.
Q: What is the minimum order amount?
A: The minimum order amount must be at least $3,000.
Q: How can I pay through your website?
A: You can pay via Credit Card or Bank Wire Transfer.
Q: How do I order wholesale jewelry?
A: Please refer to our "How to Order" page for detailed instructions.
Q: How many days will it take to receive my package?
A: Production time is around 25-30 working days, and international shipping takes 2-3 days
Q: How can I specify the types of plating for products I order online?
A: You can add products with variations like rose gold, rhodium, and gold plated to your cart.
Q: Do you accept custom-made silver jewelry designs?
A: Yes, we offer custom design development for 925 sterling silver jewelry. Contact us for more details.
Q: Are all your silver jewelry handmade?
A: Yes, all our silver jewelry is handmade.
Q: Is the craftsmanship always high quality?
A: Yes, we own retail brands, which currently operates 92 stores in Turkey. We produce special collections for our brand and also plan and produce designs for other brands from different countries, ensuring high quality.
Q: What kind of stones do you use for silver jewelry?
A: We use star cut cubic zirconia, semi-precious stones, and natural stones for our silver jewelry.
Q: Are all your silver jewelry Nickel and Lead-free?
A: Yes, our 925 sterling silver jewelry conforms to International, European, and American legislation regarding lead, nickel, and heavy metal content. Our products are regularly tested to ensure compliance with these laws.
Q: Do you provide thicker plating layers if requested?
A: Yes, on customer demand, we can provide thicker plating layers ranging from 0.5 Micron up to 3 Microns at an additional cost.
Q: How do you determine how long plating will last?
A: The longevity of plating depends on the type (thickness) of plating and how the jewelry is used.
Q: What gold color do you use for plating your jewelry?
A: Our gold plating color is 18k, but we can also provide 14k gold plating upon request.
Q: Why does 925 sterling silver jewelry tarnish?
A: Sterling silver tarnishes due to the presence of other metals, primarily copper, which reacts to moisture and sulfur in the air.
Q: How do I prevent my sterling silver jewelry from tarnishing?
A: Keep your silver jewelry clean and dry, avoiding exposure to water, sweat, and cosmetics.
Q: How do you clean silver jewelry?
A: For lightly tarnished items, wash with warm water and mild soap, rinse, and dry with a soft cloth. Heavily tarnished jewelry should be taken to a jeweler for professional cleaning.
Q: Do you accept custom-made jewelry designs?
A: Yes, we handle custom design developments for jewelry. Contact us with your designs for more information.
Q: How long does it take to make custom silver jewelry?
A: The design phase takes approximately 5-7 working days, and production takes around 15 working days upon finalizing the design.
Q: Can you put my logo or brand name on jewelry ordered from your website?
A: Yes, we can customize products with your logo or brand name. Please provide the image of your logo or brand name via email or WhatsApp before placing your order.
Q: Which company do you use for shipping?
A: We use DHL and UPS for our packages, with shipping times around 2-3 days depending on your location.
Q: Which countries do you ship to?
A: We ship to all countries.
Q: Do prices include customs taxes and shipping?
A: No, customs taxes and fees are not included in the product price.
Q: Do I have to pay import taxes, and how much do I have to pay?
A: All orders may be subject to import duties, taxes, and charges, which are not included in the item price or shipping cost. Customs policies vary by country, so please contact your local customs office for more information
